FAQs

Enter the manufacturer’s reference or the part name in the search box. You can also browse by category or brand using the side menu. The number of references for each brand comes from the catalogue data retrieved.

Check the exact boiler model and its connections. Two parts that look alike may not be interchangeable. If you need help, send the reference and a picture of the data plate through a contact channel, avoiding any unnecessary personal data.

Check the condition stated on the product page. The recycling badge identifies the part visually, but it should not be mistaken for stock confirmation or a warranty period. New, used and refurbished products must be described accurately.

Warranty rights are explained in guarantees. A one-year period is not assumed for the entire catalogue.

The product page shows the availability recorded in the sales system. Adding an item to the basket does not reserve it; stock is checked again during checkout.

We ship spare parts to mainland Spain and 25 other EU countries. Spare-part shipping per order: mainland Spain, €9, free on product orders of €120 or more; Austria, €18; Belgium, €15; Bulgaria, €27; Czechia, €14; Denmark, €24; Estonia, €23; Finland, €32; Greece, €32; Croatia, €24; Hungary, €15; Lithuania, €23; Luxembourg, €18; Latvia, €23; the Netherlands, €14; Poland, €14; Portugal, €9; Sweden, €35; Slovenia, €17; Slovakia, €17; France, €14; Germany, €13; Ireland, €22; Romania, €35; Italy, €15; Malta, €15. Free shipping from €120 in products applies only to mainland Spain. We do not ship to Cyprus, the United Kingdom, the Balearic or Canary Islands, Ceuta or Melilla. In mainland Spain, in-stock spare parts are delivered within 24–48 working hours. Boiler delivery to mainland Spain is included; installation is arranged separately. See shipments and delivery.

If you buy as a consumer at a distance, the general withdrawal period is 14 calendar days from receipt. If you receive a faulty or incorrect part, this is handled as a conformity issue. See returns and refunds to choose the appropriate process.

For compatibility questions, trade quotations or installation availability, contact the store. A quotation must state its scope, terms and included services; installation is not included merely because a boiler appears in a photograph.

Work on gas or electrical appliances must comply with the applicable technical requirements.