Returns and refunds
Consumer distance shopping · Updated 14 September 2026.
Returning for change of opinion and claiming a defective Part are different procedures. These conditions apply to purchases made since publication and do not modify previous orders.
1. Deadlines and request
You have 14 calendar days from reception to communicate that you desist, without indicating a reason. If the goods of the same order are delivered separately, the deadline starts with the last one. Since the communication, you have other 14 calendar days to send them back.
Write to info@repuestoscalderas.com or to Uniclima Solutions SL, Calle Grafito 12, Nave 14A, 28850 Torrejón de Ardoz, Madrid, Spain. Identify the order and the articles. You do not need an account, mandatory form or prior authorization to exercise the right.
Optional model: ‘I am not sending my order [number], received the [date], corresponding to [article]. Name: [name]. Address: [address]. Date: [date].’ Add your signature if you submit it on paper.
2. Shipping and refund
Return the items to the previous address, with the accessories delivered and adequate protection for transport. Includes the identification of the order and retains the proof of delivery. By changing your mind you assume direct return transport, without fixed management fee. If the property cannot normally be returned by mail, it shall be informed before purchasing its cost or reasonable estimate; you will not be required a cost subject to prior information that has not been communicated.
We refund the product and the least expensive initial ordinary delivery offered. The supplement of a special delivery chosen voluntarily is not returned. In partial returns returned items and the delivery costs that legally correspond.
The refund is made without undue delay, at the latest in the 14 calendar days from the communication, by the same means of payment, except for express agreement without cost. Unless we offer to collect the good, we can retain it until we receive it or receive proof of its return, whichever happens first. A technical check does not extend that period by itself.
3. Part status and electronic components
Technical review and choice of Replacement part
Electronic plates are electronically checked by a technician prior to issuance. This intervention requires time and specialized work and is part of the preparation of the product. The purchase of the Replacement part does not include the diagnosis of the breakdown of your Boiler or a loan service to perform substitution tests.
Check the reference, version and compatibility before purchasing. If you need to identify the origin of a breakdown, see the possibility of hiring a separate diagnosis. That the PCB change does not solve the problem does not, by itself, prove that the Replacement part is defective; the circumstances of each incident shall be checked. This does not limit the appropriate withdrawal or legal guarantee.
Return the same unit you received. We can contrast references, serial numbers, markings, accessories and photographs available from the article sent and received. If differences appear, we will communicate the evidence to clarify them. A replacement accredited by another unit does not constitute the return of the item purchased.
You can examine a PCB or componente as necessary to know its nature, characteristics and functioning. Use it repeatedly as a Part diagnostic, modify, weld, alter its programming or damage it may exceed that verification. Valuation depends on the circumstances and the loss of value actually credited; installing it, connecting it or opening its packaging does not automatically remove the right of withdrawal.
If there is a loss of value due to excessive manipulation, any amount that is appropriate shall be individually justified, with the cause, the evidence and its calculation. No fixed percentages, withdrawal penalties or automatic review or replacement charges apply. You can make observations or claim. You will not be held responsible for that depreciation if you did not receive the legally required information on withdrawal. The review time of a refund is not automatically invoiced to the customer nor does it justify a reduction in the refund alone. An incorrect installation or electrical damage shall be imputed only where there is sufficient technical basis, in compliance with the legal rules of evidence.
It retains, if possible, the packaging and identifiers and follows the manufacturer’s instructions. Lack of original Box or removal of a seal does not in itself nullify the right of withdrawal.
4. Careers, exceptions and purchases
If the Part is incorrect, damaged or has a lack of conformity, it communicates the incidence with the order and symptoms. Photos or a report may help, but are not a mandatory general requirement. Legal compliance solutions are free, including the necessary transportation, and are provided by guarantee, without automatic penalty. The client is not attributed a fault just because he has installed the Part; the legal rules of proof are respected.
Custom Orders
The exception of the 103.c article of the 1/2007 RDL applies to goods made according to individual specifications of the consumer or clearly customized. Before contracting the specific adaptation requested and exclusion from withdrawal will be identified, and will be documented in the order. An individual programming or modification may fit this exception when it actually meets those requirements.
The usual revision, repair or testing of a PCB, its condition of reconditioning, its supply on request or the choice of a catalog reference do not make it by itself a customized product. Nor is it enough to choose between standard options. General acceptance of the purchase form does not convert an ordinary purchase into a custom order. This exception does not eliminate rights for defects or non-compliance.
Technical services contracted separately
A diagnosis, repair or configuration will only be treated as a standalone service when expressly requested and contracted, with its scope and price communicated before accepting. The usual review of the Part sold is included in its preparation: it is not later transformed into a non-refundable review fee.
Starting a paid service during the withdrawal period requires an explicit request separate from acceptance of the general purchase terms. If the consumer withdraws before completion, only a proportionate amount for the service actually provided may be charged, provided the prior information and request requirements have been met. The right is lost only after full performance where there was explicit consent to begin and acknowledgement of that consequence, in accordance with articles 98.8, 103.a and 108 of RDL 1/2007. Buying a PCB does not imply that consent.
Purchases for a professional activity
When the purchase is made for a business or professional activity, the legal withdrawal of consumption of 14 days does not apply. In these purchases no refund is offered for change of opinion unless written agreement that contemplates it. The rights for defects, lack of correspondence with the contracted and non-compliance that are applicable are maintained.
The consumer status depends on the actual purpose of the purchase, according to the 3 article of the RDL 1/2007; it is not ruled out solely by requesting an invoice or indicating an NIF.
Purchase terms · Identification and contact · Consumption rules